Shipping policy

Last updated: [20/04/2026]

At Adagio Designs, each piece is carefully handcrafted and prepared with attention to detail. Our shipping process reflects the same level of care.

Processing Times

All orders are processed within our standard production timeframe.

Please note:

  • Processing times may vary for custom or bulk orders
  • For custom requests, timelines will be discussed and confirmed prior to production

For enquiries regarding custom or large orders, please contact:
📧 adagiodesigns@outlook.com

Domestic Shipping (Australia)

We offer shipping across Australia via Australia Post.

Delivery timeframes will vary depending on your location and Australia Post service standards.

International Shipping

Adagio Designs offers worldwide shipping.

For international orders:

  • Customers are responsible for all shipping costs
  • Customers are responsible for any customs duties, taxes, or import fees required by their country

Delivery times may vary depending on destination and customs processing.

Tracked Shipping & Order Visibility

All orders are shipped with tracking where available, allowing you to follow your delivery journey with confidence.

Once your order has been dispatched, you will receive a tracking number via email. This enables you to monitor your shipment in real time through the carrier’s network.

We encourage customers to use tracking updates as the primary source of delivery information once an order has left our care.

Delivery & Safe Drop

Deliveries may be completed with a signature on delivery or via a safe drop, depending on carrier practices and your location.

By placing an order, you acknowledge and accept that:

  • The delivery may be left in a safe place if deemed appropriate by the carrier
  • Responsibility for the parcel passes once it has been delivered to the address provided

If you have specific delivery preferences (such as signature-only delivery), please contact us prior to dispatch and we will do our best to accommodate.

Shipping Delays

While every effort is made to ensure timely delivery, delays may occur due to:

  • Postal carrier disruptions
  • Customs processing
  • High-demand periods or unforeseen circumstances

Adagio Designs is not responsible for delays once an order has been dispatched.

Order Accuracy

Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Damaged in Transit

If your order arrives damaged, please contact us within 14 days at:
📧 adagiodesigns@outlook.com

Include:

  • Your order number
  • Clear photographs of the packaging and item

We will assess the issue in line with your rights under the Australian Consumer Law.